M3 Financial Services provides an efficient and excellent work flow system for utility providers in the United States. Our efficient systems and processes allow working with the largest providers as well as smaller municipal utility providers.

Our solution includes

  • first party customer service collections,
  • pre charge off (pre collect),
  • Final Bill Services,
  • Primary, Secondary and Tertiary Collections.

We provide accurate communication on the account balance, flexible payment arrangements, efficient work flows on service orders, enrollments, transfer of service, winter guideline rules and account escalation.


M3 has completely customized our account management and tracking system, Caesar. This work flow system automatically assigns accounts to the appropriate team, accounts are scored for collectability and analyze for trend for payment and worked very efficiently. Our technology advantage includes account tracking, accurate status and notes, electronic payment posting, our dialer software and VOIP telephony technology. We have a proprietary bi-directional technology to sync referrals, payments, adjustments, status, notes with utility company host systems.